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Springfield IL: 217.529.6400
Decatur IL: 217.875.2200

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Home
Towing
Auto Services
Heavy-Duty Services
Job Application
Customer Survey
Contact Us

Home
Towing
Auto Services
Heavy-Duty Services
Job Application
Customer Survey
Contact Us

Customer Survey

Let Us Know About Your Experience

Fill out our customer survey so that we can continue to improve the quality of our team.

What kind of service did you receive? Check all that apply

Lock out Jump start Fuel delivery Tire repair/Air Tow Winch out/Recovery Accident Tow

How did you request service?

Called Shaners Called insurance Through Phone Carrier Repair facility set up service Police made the call

Rate your experience with Shaner’s dispatcher

Excellent Great Good Fair Bad

Please Explain Your Experience

How long did you wait for service?

I was not with the vehicle Under 30 minutes Between 30-60 minutes Over 60 minutes

How satisfied were you with the ETA given by the dispatcher and the actual time the driver arrived?

Impressed Satisfied Dissatisfied He never came

Please Explain Your Experience

The driver: check all that apply

Was polite Was knowledgeable Took the time to understand my problem Seemed agitated and unfriendly Was not helpful Was aware of and respected the surroundings Answered my questions Seemed careless and unconcerned with my needs or my vehicle Introduced his/herself Got the job done

Please Explain Your Experience

With 1 Being the Lowest and 10 Being the Highest, Please Rate the Following:

How satisfied were you with the price of our service?

How was your overall experience with Shaner’s Towing?

How likely are you to recommend Shaner’s to your friends?

Please tell us how we can improve your experience next time.

Our Testimonials

What Our Clients Say About Us

While towing a U-Haul trailer down I-72, my Trailblazer got a flat left rear tire. AAA dispatched someone from Shaner’s in Springfield to come and swap to my spare. While waiting, a semi-truck clipped the U-Haul destroying the left rear wheel and tire and breaking the rear axle mount. U-Haul also dispatched from Shaner’s. If

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While towing a U-Haul trailer down I-72, my Trailblazer got a flat left rear tire. AAA dispatched someone from Shaner’s in Springfield to come and swap to my spare. While waiting, a semi-truck clipped the U-Haul destroying the left rear wheel and tire and breaking the rear axle mount. U-Haul also dispatched from Shaner’s. If I got the names right, Ken, who changed the tire, and Nate who loaded up the trailer and helped transfer the contents, were great! They made what was a bad day better with their willingness to help and over good attitude. It was a hot and humid day and we were on the side of the highway for most of it. A hearty thank you for the team at Shaner’s and especially Ken and Nate!

Read more “J McD”

J McD

I recently spoke with the owner about some business together. He is very kind and cares about his clients. Don’t hesitate to give Shaner’s a call in your time of need.

D. Rowan

They are quick and easy to deal with. PS- Thanks for getting me out of a major bind in under an hour at 5:00pm on a Friday evening.

M. Peeples

My truck broke down along the road and they tried calling all over to find a place to fix it . And they will give you the shirt off their back to help you out . Great people to do business with you Thank you so much

A. Pearson

Came fast, friendly, professional reasonably priced

K. Samuels

We are in town for work. I had to drive back the 3 hours to home to get my husband’s medicine. On the way my tire blew out and I had no spare. Shaners was there immediately to assist me!! Very fast, reliable, friendly service!! And there price was amazing!! I was shocked when I

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We are in town for work. I had to drive back the 3 hours to home to get my husband’s medicine. On the way my tire blew out and I had no spare. Shaners was there immediately to assist me!! Very fast, reliable, friendly service!! And there price was amazing!! I was shocked when I got the bill (was expecting it to be hundreds of dollars) Thank you so much!!

Read more “M. Daughendaugh”

M. Daughendaugh

My Dodge Ram 2500 HD blew a transmission line with a 33 ft trailer attached with a 5000 pound load on it! No big deal to them at all! Handled it like a pro, then gave me a lift to get a rental car. Absolutely phenomenal service above and beyond what they had to do!

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My Dodge Ram 2500 HD blew a transmission line with a 33 ft trailer attached with a 5000 pound load on it! No big deal to them at all! Handled it like a pro, then gave me a lift to get a rental car. Absolutely phenomenal service above and beyond what they had to do! Appreciate you guys very much!!

Read more “S. Endris”

S. Endris

I almost became a driver for Shaners and can say they are very dependable, quick to respond and extremely friendly. I had an instance where I had a flat on my way back to their shop and I called and within 25 minutes their rI almost became a driver for Shaners and can say they

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I almost became a driver for Shaners and can say they are very dependable, quick to respond and extremely friendly. I had an instance where I had a flat on my way back to their shop and I called and within 25 minutes their rI almost became a driver for Shaners and can say they are very dependable, quick to respond and extremely friendly. I had an instance where I had a flat on my way back to their shop and I called and within 25 minutes their roadside assistance man was there and we were back on the road in 15 minutes.oadside assistance man was there and we were back on the road in 15 minutes.

Read more “A. M. Dotson”

A. M. Dotson

Had about $1000 worth of items taken from my car. Shane was kind enough to call me back and walk me through the events from when he got there to tow the vehicle, as well as offer to let me view his security footage in his lot. Stand up move by him. Also, my car

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Had about $1000 worth of items taken from my car. Shane was kind enough to call me back and walk me through the events from when he got there to tow the vehicle, as well as offer to let me view his security footage in his lot. Stand up move by him. Also, my car was in good shape when I had it towed and in the same exact shape when I picked it up. I recommend Shaners to anyone in town.

Read more “C. Child”

C. Child

Great people John Daily helped way above his job. I would definitely recommend this tow company.

B. Roller

Called for dead battery under AAA. Corey arrived in a timely manner. He was able to determine that the alternator was working appropriately, and he quoted a great price on a replacement battery. We just followed him to the shop where he had the new battery installed in about 10 minutes. Excellent! It was a

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Called for dead battery under AAA. Corey arrived in a timely manner. He was able to determine that the alternator was working appropriately, and he quoted a great price on a replacement battery. We just followed him to the shop where he had the new battery installed in about 10 minutes. Excellent! It was a nasty, cold April Sunday made great by great service! Thank you Corey!

Read more “A. Kreps”

A. Kreps

I had a break down over this past weekend and was very happy about how humble the lady Heather was answering the phone was. She made sure my child and I had a ride and called me back a few times to check on us, she offered that she would come and get us off

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I had a break down over this past weekend and was very happy about how humble the lady Heather was answering the phone was. She made sure my child and I had a ride and called me back a few times to check on us, she offered that she would come and get us off the side of the road. The driver was a young man unsure of his name but very pleasant. I do recommend this company.

Read more “T. Long”

T. Long

I came out to a flat tire at 6 at Paneras..Called Shaners and they were there within minutes and taken to Knox Knolls.Their prices are a little more affordable than others..I suggest you put Shaners in your phone memory. Quick and affordable service!

B. Schroeder

They went out of their way on a holiday day to tow my semi truck work on till got ready for towing safely to their shop and let stay in my truck for the night. …..cool guys cool people thanks for the help

A. Spino

Kellie helped me with roadside service through AAA. She was excellent. She went above and beyond.

J. Nessler

My car broke down on the way back to Decatur from a bday party I had 4kids with me they saw us pulled over towed the car and called a second car to drive me and the kids to where our ride was coming A+ to them! Great people very nice never seen any better.

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My car broke down on the way back to Decatur from a bday party I had 4kids with me they saw us pulled over towed the car and called a second car to drive me and the kids to where our ride was coming A+ to them! Great people very nice never seen any better. They also let us pay the next day for towing. Super professional. I am a EMT And being stuck on the side of the road with kids is no joke! I appreciate them taking their time and care!

Read more “S. Boo”

S. Boo

We were traveling through Illinois back to Texas and the cars’ tire pressure light came on. We found Shaner’s on Google maps, and stopped in thinking they’d have to either repair something or replace a tire and then charge us out-of-towners an arm and a leg. They were all so nice, and got us right

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We were traveling through Illinois back to Texas and the cars’ tire pressure light came on. We found Shaner’s on Google maps, and stopped in thinking they’d have to either repair something or replace a tire and then charge us out-of-towners an arm and a leg. They were all so nice, and got us right in and back on the road in no time!

Read more “C. Cypert”

C. Cypert

Popped a tire on the freeway outside Springfield. Via AAA, they towed me within 30 min and hooked me up with a used tire for $45 (seems reasonable to me)

M. Maguire

I needed a jump start at the Road Ranger on Camp Butler Rd. I called and they arrived in less than 20 minutes. The service call was very reasonable and I’d call them again anytime.

M. Heaton

For my call the wait time was shorter than other places I called, the price was reasonable, and the young man that helped us out was very nice and competent.

S. Ilsley

217.529.6400

Springfield Illinois

24/7 Emergency Towing

Any Towing, Any time

217.875.2200

Decatur Illinois

217.529.6400

Springfield IL

217.875.2200

Decatur IL

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Our Services

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Mon-Fri: 9AM - 6PM
Sat: 9AM - 2PM
Sun: CLOSED
24/7 Emergency Service

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